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Paddle provides digital product companies with a smarter way to manage their payment infrastructure.
Instead of juggling multiple payment tools and services, we act as a Merchant of Record, handling everything from compliance and taxes to fraud protection and billing.
The result? A payment system that’s simpler, safer, and more efficient — saving our customers time, money, and headaches.
We’re backed by top investors such as KKR, FTV Capital, Kindred, Notion, and 83North, and we currently support more than 5,000 software companies across 245 markets worldwide.
We’re looking for a motivated individual eager to start or grow their career in customer support.
As part of our Buyer Support team, you’ll be assisting the customers of software companies that use Paddle — helping them resolve payment issues, process refunds, manage subscriptions, and more.
This is an excellent opportunity to gain hands-on experience in customer operations while developing the communication, empathy, and problem-solving skills that define world-class support professionals.
You’ll report to our Buyer Support Team Leads and work alongside a global team of specialists dedicated to delivering exceptional service.
This full-time position follows standard working hours from Monday to Friday.
Handle incoming support requests via email, resolving payment-related queries such as refunds or subscription cancellations.
Escalate complex or technical cases to the right internal teams with clear and accurate documentation.
Continuously deepen your understanding of Paddle’s products and tools to handle increasingly advanced cases.
Identify recurring issues, share feedback with your team, and help improve internal workflows and processes.
Actively participate in team meetings, contributing ideas to improve the buyer experience.
0–2 years of experience in customer support, customer service, or any customer-facing role.
Excellent English communication skills, both written and verbal.
Strong empathy and a genuine desire to help people.
Highly organized, especially when working remotely across multiple time zones (GMT, AEST, EST).
A team player who shares knowledge, learns from others, and constantly seeks self-improvement.
Curious and proactive — you like to investigate issues and think creatively to find solutions.
Previous experience at a SaaS company, ideally providing support to software clients.
Familiarity with Zendesk or similar helpdesk systems.
A tech-savvy mindset and comfort working in fast-paced environments.
Ability to work independently and make informed decisions even when all information isn’t immediately available.
At Paddle, we’re building a company where everyone belongs and can thrive.
We believe in removing barriers — for our customers and for our people — and we celebrate diverse perspectives and backgrounds.
If you’re passionate about learning and want to grow in a collaborative, transparent, and respectful culture, you’ll fit right in.
Our values guide everything we do:
Paddle for Others – We succeed when our customers and teammates succeed.
Paddle Together – Collaboration and openness make us stronger.
Paddle Simply – We focus on clarity, efficiency, and impact.
We offer a competitive compensation package, including:
Base salary, stock options, and retirement plans
Private healthcare and wellness programs
Unlimited paid time off and enhanced parental leave
Annual learning fund and access to internal/external training
A flexible “digital-first” work setup — work remotely, from one of our modern hubs, or a mix of both