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Empresa: 
Software International
Software International provides top-tier technical talent to a wide range of clients — from Fortune 100/500/1000 corporations to mid-sized and emerging organizations across Canada and the United States.
We are currently hiring a Bilingual Technical Customer Support Specialist (English & Spanish) for a leading IT Financial Services SaaS client supporting operations across North and South America.
Role: Bilingual Technical Customer Support Specialist (English & Spanish)
Type: Full-time, Permanent
Location: Remote (client headquartered in Toronto, ON)
Salary Range: $70,000 – $77,000 CAD (based on experience)
Benefits: 3 weeks paid vacation + statutory holidays + sick days
Our client develops innovative software solutions designed to make cash processing and transportation more efficient and secure — helping cash remain a viable and competitive payment option in today’s increasingly digital world.
They are expanding their customer support operations and seeking a Bilingual Technical Customer Support Specialist to provide top-quality assistance to clients across the Americas.
As a Bilingual Technical Customer Support Specialist, you’ll play a critical role in onboarding new clients, providing ongoing technical support, and ensuring they gain maximum value from our client’s SaaS cash management platform.
You will be the main point of contact for customers — guiding them through implementation, troubleshooting issues, and helping streamline their operations using cutting-edge financial technology.
This role is ideal for someone who loves combining technical problem-solving with customer-facing collaboration in a dynamic, remote environment.
Lead and manage client onboarding, including personalized training on product features and workflows.
Demonstrate the effective use of the SaaS solution to improve cash logistics and processing efficiency.
Handle customer inquiries with professionalism and resolve technical issues promptly.
Deliver proactive support to maintain customer satisfaction and system reliability.
Participate in software testing and validation for new releases and product enhancements.
Collaborate closely with internal teams (Development, Product, QA) to communicate customer feedback and drive product improvements.
Prior experience in the cash processing or cash-in-transit industry is a strong asset.
Excellent analytical and problem-solving abilities.
Exceptional written and verbal communication skills in both English and Spanish.
Self-motivated and capable of working independently in a remote setup.
Technically inclined, with hands-on experience using SaaS platforms and supporting client integrations.