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Empresa: 
Crescendo
Crescendo represents the next level of customer experience (CX) excellence in the age of artificial intelligence. We blend deep outsourcing expertise with cutting-edge technology to redefine what’s possible in CX and operations — offering scalable results and continuous, around-the-clock support.
But Crescendo is, above all, about people. We don’t just connect professionals with opportunities — we create a space where careers evolve, ideas flourish, and individuals are empowered to make a lasting impact.
Join us, and let’s shape the future of customer experience together.
We’re looking for an AI Support Specialist to join our growing team. In this role, you’ll be the bridge between our clients (whom we call Partners) and our internal teams, ensuring that our Augmented AI solution delivers top-tier results and seamless functionality.
You’ll collaborate closely with Product, Engineering, CX Design, and Operations to troubleshoot, optimize, and enhance the CX Assistant experience for our Partners.
Enhance the CX Assistant’s Performance
Respond to inquiries about CX Assistant configurations and behavior.
Recommend adjustments to workflows, tone, or personality settings to better align with each Partner’s brand and goals.
Improve Knowledge Base Quality
Work with QA to validate and implement improvements within customer knowledge bases.
Collaborate with Product & Engineering
Escalate validated bugs or issues with clear documentation, contextual details, and proposed fixes.
Deliver Clear and Consistent Communication
Maintain complete documentation for all support cases.
Keep both customers and internal stakeholders informed throughout the support lifecycle.
Act as a Product Expert
Stay informed on all product features, functionality, and roadmap updates.
Help develop an internal CX Assistant to support the Support team’s operations.
Continuously update internal resources, FAQs, and advanced troubleshooting guides.
Capture Product Feedback
Collect and document feature requests from Partners for future product enhancements.
Minimum 2 years of experience in technical support, chatbot operations, or product specialist roles.
Strong practical knowledge of ticketing tools like Jira, Zendesk, or similar platforms.
General understanding of APIs, JSON, and related technical formats.
Hands-on experience in chatbot configuration, intent training, and performance tuning.
Proven ability to collaborate across multiple departments and stakeholders.
Excellent organizational and project management skills, with the ability to prioritize efficiently.
Analytical mindset and strong problem-solving skills.
Fully remote work setup.
Competitive salary package.
Generous paid time off policy.
Comprehensive health benefits (medical, dental, vision — country-specific).
Professional development and training opportunities.
The chance to be part of one of the fastest-growing SaaS stories in the market.
The satisfaction of saying: “I helped build this from the start.”
Our core values define who we are and how we work:
Care for others: Empathy drives everything we do — when people thrive, our mission thrives.
Embrace growth: Stay curious, take risks, and keep sharpening your edge.
Manifest trust: Trust is earned daily — protect it fiercely.
Take ownership: Integrity and bold action lead to lasting impact.
Be humble: Listen, learn, and lift others up.
Crescendo celebrates diversity, inclusion, and belonging. We are proud to be an equal opportunity employer, providing fair opportunities to all individuals regardless of race, gender, age, orientation, disability, or background.
If you require accommodations during the hiring process, please contact us at careers@crescendo.ai.
Your privacy matters to us. By submitting your application, you consent to the processing and secure storage of your personal data for recruitment purposes.
To learn more about how Crescendo handles your data, visit our Privacy Center.